Our Lady of the Lake Physician Group Urology Baton Rouge

We’ll send you a bill after we’ve completed your service and your insurance has been paid. Please get in touch with your insurance provider to ensure that bills and payments are fulfilled smoothly.

Yes.

We want you to be open and honest about your health and concerns when you meet with us, even if you feel challenged by it. Knowing your health conditions, how you are feeling and your medical history is essential to us. Bring medical and family history documentation, such as past X-rays, records and tests for us to review. Think about questions before you arrive, so we can answer them.

All you need to do is contact us. We prioritize urgent care appointments. We schedule non-emergency and routine exams within one or two weeks. Please arrive a few minutes early so we can prepare for you. If you need to cancel, please let us know as soon as possible.

If we encourage you to schedule a follow-up appointment with us or a specialist, please do so. You can direct our questions to our office. Please call us immediately if your condition worsens or you’re reacting negatively to medications.

Our team can help you file your claim. However, it’s your responsibility to get bills paid on time and understand your types of coverage. Please inform us immediately after making changes to your insurance coverage or benefits.

Your satisfaction is among our top priorities. If you were dissatisfied with a service, please contact us. It’s crucial that we understand your concerns and what we can do to ensure you’re happy.

Yes. Being accredited means we meet the highest quality and safety standards. We undergo intensive reviews to maintain our accreditation.

We are open 8 a.m. to 5 p.m., Monday through Friday.

We accept many insurance carriers. Please contact our office to learn more about your specific plan.

Please contact or go to your nearest emergency center. We can work directly with the emergency center and consult with them.

Please contact us when your prescription is five days from running out so you don’t miss any doses. You can also contact us when you have concerns or uncertainty about your medication.